Privacy Policy
Last updated:
1. Introduction
DriveNow Direct is a technology platform that helps dealerships manage leads, customer communications, appointments, and financing workflows. This Privacy Policy describes how we collect, use, share, and protect information when you visit our website, submit a financing application, or interact with a participating dealership through our platform.
2. Information We Collect
DriveNow Direct may collect the following categories of information:
- Full name
- Email address
- Phone number
- Address information
- Financing application information
- Employment information
- Income information
- Housing information
- Down payment information
- Appointment information
- Vehicle preferences
- Identification information submitted during financing applications
- Dealer account information
- Communication history (email, SMS, calls, messages)
- Browser and device information
- IP address
- Cookies and usage analytics
3. How We Use Information
We use the information we collect to operate and improve the platform, including:
- Lead management
- Financing workflows
- Customer communication
- Appointment scheduling
- Email delivery
- CRM operations
- Analytics and service improvements
- Customer support
- Fraud prevention
- Security monitoring
- Compliance with legal obligations
4. Google OAuth and Google API Usage
DriveNow Direct uses Google APIs to allow authorized users to send emails and schedule appointments through Gmail and Google Calendar. User data obtained through Google APIs is only used to provide requested services and is never sold or shared with third parties for marketing purposes.
DriveNow Direct's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Google account access is optional and is only enabled when users explicitly authorize it. Users may disconnect or revoke access at any time from their account settings or directly via their Google Account permissions page.
5. Email and Google Calendar Integration
Authorized dealers may connect Gmail and Google Calendar accounts to use DriveNow Direct for sending emails, scheduling appointments, and synchronizing calendars with the CRM. We access only the scopes necessary to perform these tasks and store tokens securely.
Users may revoke access at any time, which will immediately disable the related features for that account.
6. Data Sharing and Protection
We do not sell personal information. Information may be shared only with authorized dealerships you engage with, trusted service providers that help us operate the platform, or when legally required (such as in response to a valid subpoena or court order).
DriveNow Direct implements commercially reasonable administrative, technical, and organizational safeguards designed to protect user information from unauthorized access, disclosure, alteration, or destruction.
7. Third-Party Services
We rely on the following categories of third-party services to deliver our platform:
- Google APIs
- Google Calendar API
- Gmail API
- Supabase (database, authentication, storage)
- Analytics providers
- Hosting providers
9. User Rights
Subject to applicable law, users may request:
- Access to personal information we hold about them
- Correction of inaccurate information
- Deletion of information
- Data portability where applicable
Residents of certain states, including California, may have additional privacy rights regarding access, deletion, correction, and portability of personal information.
10. Data Retention
User information is retained only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
11. Contact Information
For privacy questions or to exercise your rights, contact:
- DriveNow Direct
- Email: privacy@drivenowdirect.com
- Phone: 713-302-1723
- Mailing Address: 3512 Dunvale Rd, Houston, TX 77073
See also our Terms and Conditions.